Order Cut-Offs
Irrihub KE accepts orders on Monday to Friday between 9:00 AM and 5:00 PM (EAT).
Order Processing
Order Confirmation: You will receive a confirmation via email or SMS once your order is placed.
Processing Time: Orders are typically prepared within 0–2 days between Monday and Friday, depending on the product that was purchased
Order Changes or Cancellations
Requests for changes or cancellations should be made within 24 hours via:
Email: info@irrihub.com
Call/WhatsApp: +254 732 957 984 / +254 112 148 880 / +254 799 000 311
Delivery Options
- Courier Services: We partner with reputable and affordable third-party logistics providers.
- Bus/Coach Parcel Delivery: Available for upcountry deliveries upon customer preference.
- Pickup: Orders can be collected from our headquarters at no additional cost.
Delivery Timelines
- Nairobi: Same-day or next-day delivery. CBD orders are typically delivered within 24 hours.
- Nationwide: 0–3 business days depending on location and delivery method.
Delivery Charges
Delivery is free for orders above KES 75,000, for orders below KES 75,000 we charge a flat delivery fee of KES 500
Order Tracking
Tracking details will be shared via email or SMS once your order is dispatched.
Important Information
- Ensure accurate delivery details to avoid delays.
- Failed deliveries due to incorrect details or unavailability may incur re-delivery fees.
- Please inspect your order upon delivery and report any issues immediately.
Liability
While we work with trusted delivery partners, Irrihub KE is not liable for delays, loss, or damage during transit.
Our Delivery Partners
We work with trusted courier and parcel service providers to ensure reliable and timely deliveries across Kenya.
Contact Us
Call/WhatsApp: +254 732 957 984 / +254 112 148 880 / +254 799 000 311
Email: info@shop.irrihub.com
Address: Old Mombasa Road, Shubham Complex, Godown 1